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Phone scams by St Binary or Boiler Room 2.0

St Binary


Fraudulent schemes in binary options trading have been in the media spotlight recently. The latest high-profile cases were in Israel in 2016, when the prosecutor's office received numerous complaints about such companies.

The Times of Israel decided to begin its investigative reporting on the fraud. While for customers, who want to return their money, it is not an easy thing to contact a scam broker, getting a job in such a firm is a breeze. They promote themselves here, there, and everywhere.

There are many job ads with a vague description in social networks. The Israeli journalist sent his resumé to one of these agencies. A few days later, he was contacted by an anonymous number and was invited to an interview.

When the reporter came to the meeting, it turned out that Metamorpha Management was not a recruitment office, but a binary options company called Binary St or St Binary.

Binary St office

It was found that the best candidates must have an excellent command of English and persuasion skills. 

A journalist was successfully given probation. Below are the inside facts about the phone scam from the sales agents of binary brokers.

How do binary brokers’ agents work?

The company’s office is located in Ramat Gan, Israel. There is a small room full of computers and phones. Three big television screens are booming Bloomberg TV. The background TV noise helps persuade customers on the other end of the line that they are talking to international experts who work in a financial hot spot. For similar reasons, staff is banned from speaking in a language other than English. They all call each other by fake names they use in their calls.

The work of a sales agent is aimed at persuading clients to deposit money in binary options trading by phone. Some agents with extensive experience are personal managers, giving recommendations on trades and in all ways encouraging customers to continue replenishing their deposits.

The working day often lasts from 11:00 am to 1:00 am to contact as many clients as possible. The sales agents drink a lot of coffee and energy drinks, which undoubtedly affects their emotional state. This is a real marathon. A whiteboard lists the names of all the employees. Columns detail their clients’ deposits.

Sales results board in Binary St office (photo by Iacopo Luzi)

Salespeople at Binary St (aka Smith and Taylor Options) are paid a wage of about $1,440 per month plus a bonus of every deposit they get from customers: $20 for an initial deposit of $250, $80 for a deposit of $500, and $120 for a deposit of $1,000.

“Once a client opened an account for $250,000 and the sales agent got a bonus of $25,000,” one of the employees said.

The sales agents make about 30 calls an hour on average, using a system that hides the phone number’s country of origin. Most often they pretend that they are calling from Zurich, Paris, or London.

Clients whom sales agents called were people who had provided their details after seeing some ad on the internet or had responded to email newsletters.  Sales agents had all personal information of customers, which they could see on their individual computer screens — first name, last name, country of origin, phone number, address, and even social security number.

The computer systems also enable them to see whether customers are logged in to their accounts.

It is easier to convince clients to trade when they are online, because they are ready to follow the manager’s instructions at the moment. After customers are convinced to make a first deposit, they are guided through a trading process and are told to invest more money.

The agents admit that they have no interest in the success of the client's trade; the goal is to make them deposit.

They talk in a friendly, but insistent manner. Sometimes it is even threatening.  Often customers just give up and agree to put in money. This is a kind of psychological violence, which works especially well with desperate and poor people.

Out of 70 calls, there are only a few when the client does not actually deposit funds or at least promises to do so.

If clients have an account that is blocked for international transactions, agents tell them to call their bank and unlock the payment. “It’s going to take five minutes,” the sales agent says.

“I will rob you blind.”

Before and after a phone call, the sales agents insulted customers. “I will rob you blind,” one agent said, muted.

Phrases the journalist heard made him believe that the binary broker’s employees would do almost anything to get their customers’ deposits. “This thing will change your life,” they assured clients. “You need to be a winner,” “You have a 70 to 80% chance to win here,” “Do you want to remain poor and miserable for the rest of your life?” “You will make a lot of money.” And this was only a small part of phrases, using which they tried to entice new customers.

The sales agents always reassured their clients and potential clients that Binary St is a regulated company, not a fraudulent firm like others. “We are professionals,” they said. “We make millions for our clients every day.”

The Times of Israel documented some of the numerous tricks that fraudulent binary options brokers use, having analyzed one day of work at Binary St.

1. Misrepresent themselves as investment experts, lying about their identities and location.

2. Take more money from a credit card than a client has agreed to deposit.

3. Make trades without clients’ permission.

4. Reject withdrawal requests.

5. Manipulate trades through rigged trading platforms.

The opinion of the review`s author is private and not obligated to reflect the position of the resource. If you have any remarks and suggestions on new articles please contact us via this form.
Author of St Binary: Chanda | Date 2019-02-14
St Binary manipulated my trades. Few month into trading, I found my trading style and started to earn valuable profits. More months passed and I've reached 50% profit. I decided to withdraw a part of the profit but it was rejected. Then after that, the movement of the price became unusual. The price drops after I buy and rises after I sell. It happens almost immediately after I open my position. Because of that, I lost all my profit. What's more, there are times when I see open positions that I didn't even make and they are losing ones. In the end, my account balance was zeroed.
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Author of St Binary: Zarfol | Date 2019-02-07
Knowing that they were badmouthing us in the middle of talking with us over the phone is very frustrating. I was also a victim. The representatives had an assuring yet strong impression when they talked. It was assuring because they were saying the things I wanted to hear like how I can make money through trading, how they had many clients who had financial troubles but were able to rise up again through trading. They promised returns of investment as long as I listen to their advice. But also it was very strong because they were very persistent in telling me to deposit a big amount and there is something with the way they talk that I couldn't help but follow. It was at least $6000 in total and I'm never getting that back.
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Author of St Binary: Zsuzsanna | Date 2019-01-29
It gets so upsetting when I remember my misfortune of finding Binary St. and investing on it. I almost want to rage whenever I recall how they intentionally rob their clients. I was looking for an extra source of income and Forex trading was recommended to me. I looked for a broker and landed on Binary St. The representatives sounded very professional when I talked with them over the phone so they gained my trust. I deposited $2000. Later on, they asked me to deposit again to increase my winning rate. They explained to me the relationship of the amount of capital and winning rate and for some reason, I was convinced. So I added another $2000. Indeed, I was earning more. After a few months, they asked me to deposit again. But this time, I am fine with how much I'm earning so I refused. Then they started being rude to me and the next thing I know, I no longer have access to my account. I tried to contact them by all means but I couldn't reach them. They should be punished for their wrongdoings.
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Author of St Binary: Raminha | Date 2019-01-21
I opened an account at St. Binary in 2017. It was a good start. I deposited $500 then whenever I have difficulties in trading, they are easily reached. Most of the time I contact them through phone and they quickly answer. They even helped me profit in my first few months by giving tips. However after half a year, the platform started to act up. The charts were changing aggressively and the price movement was always against my open positions. Before I reach one year, my account balance was already down by 80%. I thought it was just coincidence but as it turned out, they were manipulating the platform.
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Author of St Binary: Raminha | Date 2019-01-21
I opened an account at St. Binary in 2017. It was a good start. I deposited $500 then whenever I have difficulties in trading, they are easily reached. Most of the time I contact them through phone and they quickly answer. They even helped me profit in my first few months by giving tips. However after half a year, the platform started to act up. The charts were changing aggressively and the price movement was always against my open positions. Before I reach one year, my account balance was already down by 80%. I thought it was just coincidence but as it turned out, they were manipulating the platform.
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Author of St Binary: Eula | Date 2019-01-17
The last time I remember talking to one of St Binary's employees was before I deposit to my account. At that time they were building up their image to me, telling me all the benefit I could get from trading and the bonuses they provide. They were very friendly at that time and this was also when they convinced me to put in at least $1000. I was still hesitating at first but since they sounded trustworthy, I deposited $1000. After that, they never approached me again. And I never saw the $1000 reflected on my account. I tried to contact them many times but they never responded.
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Author of St Binary: Corra | Date 2019-01-08
2015 was a year of misfortune for me. In this year, I got myself involved with the fraudulent Binary St and later also lost my job. Before I invested in Forex trading, the company I was working at was already at the brink of being bankrupt so we were already preparing ourselves to lose our job. That is why I decided to invest some of my savings into Forex trading. I've been hearing about it for the longest time already and I finally decided to enter it. However, my mistake was that I chose Binary St out of all the other brokers out there. But it can't be helped as they were so persuasive when I inquired. Long story short, I invested more than a thousand on this broker and they just stole it. They manipulated my platform to make all my trades lose. It freezes when I'm about to close a winning trade and instantly executes when it is losing. It's been a few years already but I still can't get over that memory.
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Author of St Binary: Summier | Date 2019-01-04
I had the same experience as other traders here. I thought at first they they were reliable and legitimate. Indeed, they got themselves some talented employees who are so persuasive. My first deposit was $500 then I was asked to add more and I added $200. When they asked for the third time, I already refused because I can no longer shell out any more money. And that is when they showed their true colors. They got mad and cursed me. Then they reset my account and stated there that the money in my account is a bonus and is non-withdrawable. So where did my $700 go? I tried to get it back from them but they already blocked me.
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Author of St Binary: Nolezha | Date 2018-12-26
I started an account at Binary St this April. My initial deposit was $3000. I was trading and earning at the same time with very minimal losses. I thought everything was going well for me since I've been profiting from trading. But then when I decided to withdraw just this October, my request has been pending for weeks. Probably more than a month. And when they responded, they just apologized for the delay and asked me if I wanted to cancel my request and trade a little more to increase my profit. Of course, I said that I still wanted to withdraw. And since then, I can no longer access my account.
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Author of St Binary: Rein | Date 2018-12-20
Binary St doesn't want to release my fund. I have traded with them for a year and this is supposed to be my first withdrawal. My initial capital was $3000 and I was able to grow it to $4143.06. When I requested for a withdrawal of $1000, they did not respond to it. So I sent another request. This time they told me to wait and they never responded again. I don't know where my money went and I can't access my account as well.
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