RatingFX: independent rating of Forex brokers

The desktop version of GCI Financial's platform is okay. It runs well and it is easy to use. However, my problem is the mobile trader. There are times when it doesn't open and it also crashes at times. I am sure that the problem is not on my phone because its specs are a lot higher than what the application requires. It's just frustrating because I personally prefer trading on mobile.

I have been using GCI Financialfor four months and have had nothing but bad experiences with them. Spreads so much that even EUR/GBP has 12 pips spread at times when other brokers have a 3 pips spread. Beside this Couple of times I placed trail stop orders using a straddle strategy and got 30 pips slippage every time. After that I decided to leave this broker and made withdrawal request of remaining balance from both account, money return to my account 25 days later. Avoid this broker.

I regret opening a trading account in GCI Financial until now. I know this broker from my colleague who said get many profit and bonus during he traded there. Besides he said the platform in GCI is stable and the spread is not crazy during volatility times. After I try their system in demo account, I opened the real one last months but the platform got frozen, especially when I was trade in the night and when I trade using mobile trading application. In the other side their minimum account size $2,000 so big to me. In my first trading I deposit that big $2000 but they only give me 5%. I think it too small. My experience during trading at the broker was very different from the experience told by my colleague. Did he lie? I feel the capital and profits I trade here are not balanced so I intend to find another broker.

Profit Group isn't perfect for trading in the market, because of the worst MT4 platform. I have traded in a Algorithm-ECN account, where I have always faced that my order didn't execute on my desired position. it could be delay almost 10 to 20 seconds and my all positions slipped 15 to 20 pips. Besides when I want to close any trades on the MT4 platform then I am unable to close these trades and I can't set up an EA. That's why I had to get $153 loss so far. While my invest were $200 and its almost lost. So I try to leave them by requesting a withdrawal for my money back. But the withdrawal order has been canceled. I have asked for their support and sent several emails but I didn't get any response from them.

I have been trading for a month with GCI and I lost about 30% from my capital. Everything is okay in my first trading process, the platform run fast because their own server are strong so the execution run smoothly and very satisfactory. In my first trading I got bonus and profit about 15% to 25%. But I have been depositing when I withdrawing my profit both via wire transfer and PayPal. I try to think positively, and I try to trade again, but I actually suffered losses because the spread suddenly increased without prior notice. This also happens in my 3rd trading, until I feel I have to stop trading at GCI because I lost all of my deposit. I won't recommend this broker to any trader. They only provide ease and false promise at the beginning of trading to get a deposit from traders

Their connection is very bad and often crashes, there were constant re-quotes also. Their bad platform always shutting down many times. I often loose money as their positions are automatically closed at stop loss point. I won’t be investing more with this company.

it has been a month my withdrawal still pending and there is no respond from them after they ask me to re upload again my document for verification. My withdrawal only for 2000 USD and the method of payment via wire transfer. I manage to gain 2000 USD after 3 month trading with very caution in making entries but when I manage to gain such amount they delayed the process. Document for verification has been given but there is still no answer from them. My money also has been deducted from trading account but still not transfer yet into my bank account. If this problem still not solve I’ll consider this broker such a scam broker.

The process of verification in GCI Financial is very difficult and the managers are not a good help for it. I opened a trading account attracted by low spreads and good minimum deposit, but in order to use the account, you must verify first and after 3 months, I will keep on having problems with my documents. My ID was accepted but my address certificate, not. They ask for several signs from officials and although I have explained the situation in my country, they don't believe or just ignore my messages. GCI Financial is a bad broker.

I had use the demo account with a 50,000$ virtual balance, and I like the trading conditions, but after I opened a live account and I deposited the 2000$ I started to have problems with the ActTrader platform, which should have no re-quotes. Actually I had more re-quotes then ever with this platform, or the broker was manipulating the prices on the market. From the delays of the platform and crashing I lost during my first month of trading 700$, after that I was able to win some money back, around 300$ trading Gold, Silver and EUR/USD, GBP/USD. After a couple of months more, I requested to withdraw 1000$, which was not approved, I requested then 500$ wasn't approved. Well... in the end I managed to withdraw 3 times x 300$ and I closed my account. I don't recommend them, have hidden commissions and also the broker is manipulating the prices.

One of my orders got cancelled without valid reasons, and I just discovered it today. On Monday, I was expecting that I would earn some funds, but to my surprise the EURUSD got closed without my consent, and take note, it was closed with a lower price (1.7982). I contacted them immediately via Live Chat and was very dismayed because they left me unattended after they get my account details. Until now, I haven't heard any response about my concern. I thought they wouldn't leave their clients unattended, but I was wrong. What they did to me was a proof that they' aren't professional and won't value their clients. I really trust this broker but because of this incident, everything changes. I won't fund my GCI trading account anymore.