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Phone scams by St Binary or Boiler Room 2.0

St Binary


Fraudulent schemes in binary options trading have been in the media spotlight recently. The latest high-profile cases were in Israel in 2016, when the prosecutor's office received numerous complaints about such companies.

The Times of Israel decided to begin its investigative reporting on the fraud. While for customers, who want to return their money, it is not an easy thing to contact a scam broker, getting a job in such a firm is a breeze. They promote themselves here, there, and everywhere.

There are many job ads with a vague description in social networks. The Israeli journalist sent his resumé to one of these agencies. A few days later, he was contacted by an anonymous number and was invited to an interview.

When the reporter came to the meeting, it turned out that Metamorpha Management was not a recruitment office, but a binary options company called Binary St or St Binary.

Binary St office

It was found that the best candidates must have an excellent command of English and persuasion skills. 

A journalist was successfully given probation. Below are the inside facts about the phone scam from the sales agents of binary brokers.

How do binary brokers’ agents work?

The company’s office is located in Ramat Gan, Israel. There is a small room full of computers and phones. Three big television screens are booming Bloomberg TV. The background TV noise helps persuade customers on the other end of the line that they are talking to international experts who work in a financial hot spot. For similar reasons, staff is banned from speaking in a language other than English. They all call each other by fake names they use in their calls.

The work of a sales agent is aimed at persuading clients to deposit money in binary options trading by phone. Some agents with extensive experience are personal managers, giving recommendations on trades and in all ways encouraging customers to continue replenishing their deposits.

The working day often lasts from 11:00 am to 1:00 am to contact as many clients as possible. The sales agents drink a lot of coffee and energy drinks, which undoubtedly affects their emotional state. This is a real marathon. A whiteboard lists the names of all the employees. Columns detail their clients’ deposits.

Sales results board in Binary St office (photo by Iacopo Luzi)

Salespeople at Binary St (aka Smith and Taylor Options) are paid a wage of about $1,440 per month plus a bonus of every deposit they get from customers: $20 for an initial deposit of $250, $80 for a deposit of $500, and $120 for a deposit of $1,000.

“Once a client opened an account for $250,000 and the sales agent got a bonus of $25,000,” one of the employees said.

The sales agents make about 30 calls an hour on average, using a system that hides the phone number’s country of origin. Most often they pretend that they are calling from Zurich, Paris, or London.

Clients whom sales agents called were people who had provided their details after seeing some ad on the internet or had responded to email newsletters.  Sales agents had all personal information of customers, which they could see on their individual computer screens — first name, last name, country of origin, phone number, address, and even social security number.

The computer systems also enable them to see whether customers are logged in to their accounts.

It is easier to convince clients to trade when they are online, because they are ready to follow the manager’s instructions at the moment. After customers are convinced to make a first deposit, they are guided through a trading process and are told to invest more money.

The agents admit that they have no interest in the success of the client's trade; the goal is to make them deposit.

They talk in a friendly, but insistent manner. Sometimes it is even threatening.  Often customers just give up and agree to put in money. This is a kind of psychological violence, which works especially well with desperate and poor people.

Out of 70 calls, there are only a few when the client does not actually deposit funds or at least promises to do so.

If clients have an account that is blocked for international transactions, agents tell them to call their bank and unlock the payment. “It’s going to take five minutes,” the sales agent says.

“I will rob you blind.”

Before and after a phone call, the sales agents insulted customers. “I will rob you blind,” one agent said, muted.

Phrases the journalist heard made him believe that the binary broker’s employees would do almost anything to get their customers’ deposits. “This thing will change your life,” they assured clients. “You need to be a winner,” “You have a 70 to 80% chance to win here,” “Do you want to remain poor and miserable for the rest of your life?” “You will make a lot of money.” And this was only a small part of phrases, using which they tried to entice new customers.

The sales agents always reassured their clients and potential clients that Binary St is a regulated company, not a fraudulent firm like others. “We are professionals,” they said. “We make millions for our clients every day.”

The Times of Israel documented some of the numerous tricks that fraudulent binary options brokers use, having analyzed one day of work at Binary St.

1. Misrepresent themselves as investment experts, lying about their identities and location.

2. Take more money from a credit card than a client has agreed to deposit.

3. Make trades without clients’ permission.

4. Reject withdrawal requests.

5. Manipulate trades through rigged trading platforms.

The opinion of the review`s author is private and not obligated to reflect the position of the resource. If you have any remarks and suggestions on new articles please contact us via this form.
Pengarang of St Binary: Jiejie | Tarikh 2020-06-03
For almost a year, I made a fool out of myself by following whatever the employees of St. Binary told me to do. They were very stern and intimidating. Whenever I try to ask for assistance it always boils down to me not being competitive enough. At the end of the day, it was always my fault for losing my trades. For a long time, I believed it even though it was clear that their trading platform was faulty.
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Pengarang of St Binary: Shikin | Tarikh 2020-05-27
Everytime I recall the experience that I had at St. Binary broker, the frustration and hatred all comes back. This broker had a toxic trading environment but I blindly ignore all of those because I believe in what my account manager told me. I believed everything that he said. That is why knowing that the employees of this broker are deliberately making fun of their clients and mocking us, I just can't help but hate them and have ill wishes for them.
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Pengarang of St Binary: Luntu | Tarikh 2020-05-19
When I opened an account at St. Binary broker, I gave my account manager the permission to have access in my account and help me with my trades if needed. But I never gave him the permission to make trades in my account whenever he wanted. He did this multiple times and it resulted to huge losses. I told him repeatedly to stop opening trades without my permission but he still did it. In the end, I lost everything in my account and it was all because of my manager.
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Pengarang of St Binary: Joice | Tarikh 2020-05-12
I linked my credit card to my trading account at St. Binary broker. I initially deposited $100, made my trading activities which did not really go well. And then after a few months, I saw in my credit card's transactions history that there has been a lot of transfer made. I was deducted a total of $400 which supposedly went to my trading account but it was never reflected there. As it turned out, the broker was taking money from my credit card without my permission.
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Pengarang of St Binary: Cong | Tarikh 2020-05-05
Who wouldn't be enraged after reading this article? These people intentionally deceived their clients and they even dare to mock us when we fully believed and trusted them. After knowing how they truly are in their offices, all I fear is hatred. I want them to be punished. I want them to be jailed without parole. I want them to pay for what they did to us.
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Pengarang of St Binary: Golu | Tarikh 2020-04-28
The memory still lingers in my mind and it haunts me until now. The people behind this broker made me believe that I was incompetent and that investing on Forex market was a wrong choice because I do not have the skills. They made me believe that it was thanks to them that I still haven't completely wiped out my balance. It was too late when I realized that I have been manipulated. All of the losses were made by my account manager. I am currently trading with another broker and I am doing well.
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Pengarang of St Binary: Chloue | Tarikh 2020-04-20
I traded at St. Binary for more than half a year. The first month was great. This was when the company assigned an account manager for me and my manager kept giving me tips on how I would be able to earn well. At first it was really helpful. But then after a month, I started to lose a lot of money and my account manager said that he'll take over for a while to recover the losses. I willingly gave my permission. However, my manager made the situation a lot worse. He was trading with a large lot size and lost almost all of my fund. I got mad and complained and I was only belittled. I was told that everything was my fault because I don't know anything about trading. This is how cruel the employees of this broker are.
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Pengarang of St Binary: Nelliefx | Tarikh 2020-04-14
Even I don't understand how this broker is able to get away from their crime. It has been proven that they are deliberately lying to their clients, manipulating and deceiving them. Yet it doesn't seem like they have been lawfully penalized for what they have done. Fraudulence has caused trauma to people. It becomes harder for us to trust. In my case, I am still afraid to start any investment until now because there is this fear in me that I would only be fooled again.
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Pengarang of St Binary: Vagelis | Tarikh 2020-04-09
This broker must be punished. St. Binary has cause great damage to their clients because of their fraudulence. This in itself should not let them get away. This broker took more than a $250 from me and I could only imagine how much more they have taken from other clients. The people behind this broker must pay for what they have done. This is a crime and they should not be able to get away with it.
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Pengarang of St Binary: Darlinda | Tarikh 2020-03-25
No words can explain the degree of my hatred towards St. Binary broker. I have been manipulated and terribly treated as I traded with this broker. My account manager would often put the blame on me whenever I complain about the issues in the platforms. I was always told that I am incompetent that is why I am not earning anything. Instead of encouragement, this broker is further bringing me to my fall. I ended up losing everything and when I refused to replenish my account, they immediately closed it.
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