About the company:
Dukascopy Swiss Forex Group Company has two main priorities: SWFX and Dukascopy. Dukascopy broker ensures the direct access to Swiss Forex. This trading platform is popular with banks, hedge funds and professional traders owing to its high liquidity. SWFX – Swiss Forex Marketplace - is a technical decision and Dukascopy registered trademark.
Dukascopy 8/10 (votes 4305)
I have been with Dukascopy for six months now and I am very satisfied. It is painless to register a trading account. They provide incredibly professional services to me. Has very low spreads, a excellent mobile platforms, I can't really ask for much more from my broker. I feel comfortable trading with Dukascopy.
Spread are extremely high and change during news and it had me lost 40% of my funds in my first trading. On Monday one of my positions stopped out for no reason, when I checked the statement I saw the most ridiculous spreads I have even seen 65 pips on USD/EUR pair. I've tried to contact customer service, but they do not know how to solve problems and let me wait for several weeks without an appropriate solution. They are slow and inefficient and their customer support has never been helpful. I would not recommend this broker at all.
I am comfortable dealing on the Jforex trading platform in a corporate account with Dukascopy. Really their nice service gave me a great experience in the market. I have found a wide range of trading tools, economic news, technical analysis and fastest order execution in the platform, So I can trade perfectly and my profits grow up with Dukascopy. Also, I've satisfied with their payment service too. So I will continue to deal on the Dukascopy platform.
Can anyone here help me? I have an account at Dukascopy since last year and I made my first withdrawal request last week. The company is not processing the request and they are not responding to me. I am starting to get worried now. Is this normal?
The leverage they offered is not helpful and they can't even strengthen it. I got my payment after 2 weeks. The support is not really good and helpful. they don´t solve problems and don´t answer to mine questions. I asked about the information provided in the form of how to choose a trading strategy that is good and right. But customer support give orders to me to see a good strategy in their website. A good broker should be able to help me in completing or answering all the questions I asked them. I decided to withdraw all my money. I am not interested in their service.
I choose them because they said this broker use the technology of execution, but the reality is different the execution slow and freeze every time. I had experienced a fake slippage of 86 pips on GPB/JPY pair on their MT4 platform which caused my profitable opened positions closed with negative balance and I lost about $483. Even my SL was did not execute. When I sent them an email regarding issue they informed me that this they do not have nothing to do.
Dukascopy is regulated. In fact, that is the primary reason I chose this broker. They are licensed by two regulatory authorities. Trading experience is good as well, but there are times when the platform would crash (especially during news announcement). Still, I am able to earn somehow. The only problem I see right now is their customer care service. Despite their promise of giving us the best support, there are still some representatives who are a bit rude and unprofessional.
I was only 4 months here. And I thought, I had lost a lot of my money and time to trade with them. They don't have an orderly system, everything was going so mess. From the first month I've suffered losses, as well as the second and third months. In the fourth month, I did not experience losses, but I think I had already lost a lot of my time, money and energy. I will no longer use my account to trade here. I need to looking for another broker.
One of the worst experiences of my life. Their demo account is very different of real account. Everything works well and smooth in demo account, but I didn't see the same in the real account. I made a deposit of $300 two weeks ago. In just two minutes, I lost everything because the platform has frozen and my stop loss order was not executed. I got very furious and sent many emails to their support and they said this problem was due my internet connection. It's not true. I don't recommend it to anyone, they will drain your account and say it's your fault
The signup process of Dukascopy is very easy. I was well-assisted by the customer representative and clearly explained to me the documents needed. It was almost just like a snap and everything was finished. Their platform is commendable as it is pleasing to the eye and really stable. However, I had some time when I couldn't trade for a few days or weeks due to my line of work and I don't leave any open position during those times. The problem is I didn't know that there was a dormant or inactivity fee. It wasn't mentioned at all while signing up. So I was charged with 100USD without any prior notice. They could have at least sent an email warning me about the fee because I really had no idea.
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