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City Index review

City Index


On-line since: 2001
Country of origin: the United Kingdom
Regulation: FSA
Payment options: wire transfer and plastic cards
Minimum account size: -
Minimum lot size: 0.01 lot
Leverage: 1:400
Spreads: 1 pip for EUR/USD and USD/JPY

About the company:

City Index is a broker managed by GAIN Capital Holdings, Inc. It has its offices in the UK, Singapore, China, the UAE, and Australia. The history of City Index dates back to 1983, when it was among the first companies in Great Britain to provide spread betting. The company accepted bets on price movements of financial instruments.
Currently, City Index is a global leader in trading services and one of the largest CFDs providers. Every month, the traders of City Index make over 2 million deals in more than 50 countries across the world.
The broker’s trading conditions include competitive spreads and access to a wide range of instruments such as indices, stocks, currencies, commodities, treasury bonds, interest rates, and many others. The client can choose one of several trading platforms such as Advantage Web, AT Pro, or MetaTrader 4.
The British company City Index won a number of prestigious prizes and awards in trading such as Best Education/Resources, Best CFD Provider, Forex Provider of the Year, Best Trading Platform, and others.
You will find the latest City Index reviews on our website. Please leave your comment here. Based on unbiased rates and opinions of traders, we can create a ranking of the most reliable forex brokers.

City Index 9/10 (votes 4921)
Author of City Index: Hasku | Date 2020-06-28
City Index is not a good broker when it comes to withdrawals fund. That’s true that they have may depostis options but withdrawal via WebMoney very painful. I made a withdrawal request of $1.5k more than a 25 days ago and still waiting for my withdrawal. I have not even received a confirmation of my withdrawal. I contact with City Index live support and they told me that they have some problem with WebMoney and they cannot say how many time takes to resolve it. Even they do not allowing me to withdraw any other methods. What happen if they are unable to resolve it?
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Author of City Index: Sadad | Date 2020-05-26
Spreads are not competitive and support team is not professional. I think they need to increase leverage as it's too low, so you can't create good strategies with such a low leverage. This broker has only bad trading conditions and simply out to own my deposit. I say City Index broker is unprofessional and unreliable broker.
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Author of City Index: Regina | Date 2020-02-21
Liked the City Broker trading platform, but since I tried to withdraw some money, I am having a horrible experience with City Broker. On 25 June 2019 I put in my request to withdraw $600 via QIWI, but they I cancelled my withdraw request. Immediately I send a mail to their customer support and they told me I cannot withdraw more than 500$ at a time. Two days later I request for withdrawal of $500 until today the withdrawal is still at pending stage. The support does not respond to my emails anymore.
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Author of City Index: Diqi | Date 2019-11-15
The reason I decided to invest with City Index is the staff told me they had an affordable spreads to all different trading instruments. I invested my $1000 and it was split to 3 accounts. Two of my accounts got drained after 6 months of trading. I tried everything just to save my deposits, but failed. As of this date, I only have $750 left in my account and I am planning to close my account. I hate to say this, I am not comfortable to recommend this broker to my friends.
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Author of City Index: Rahul | Date 2019-05-14
I've lost almost $500 with unprofessional City Index on their web-based platform. As in my order, no TP or Sl works and these order didn't close in a profitable position. Besides their price quote is different than others and the platform doesn't allow EA trading. I think they are an unreliable broker, so I have decided to leave themselves.
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Author of City Index: grahkio | Date 2018-09-12
It has been two months since I started trading with City Index via live account. When I was using a demo account, everything was so good. Stable platform, fast execution, and fixed spreads. But after opening a live account, that's when the problems started arising. The platform disconnects during news release, the spreads suddenly widen from 2 pips to 5 pips even during normal market condition. This broker is good only when no real money is involved.
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Author of City Index: fxsodooo | Date 2018-07-14
I traded in City Index for only 3 weeks and I recently closed my account. This broker set so many requirements that must be fulfilled client. After deposit for my first and second trading in last two weeks ago, I know that there are many traders feel disappointed because the service and the broker server was very old and slow execution. I recommend to not choose this broker if you want to trading with a serious intention to get a benefit from the money that you deposit.
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Author of City Index: Evelyn | Date 2018-03-15
I have experienced frequent service interruptions trading with city index for the past 4 months now. Also, I have experienced several price spikes and tripped stop losses. After numerous incidents I decided to look on the this web site to see if any complaints have been filed. A couple complaints have been filed, and I have decided to share my own brutal experience with this scammer!
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Author of City Index: Gene | Date 2017-12-19
This is a terrible slow broker. I wanted to withdraw money but they always decline my request. their support always provide an inaccurate explanation on my issue.
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Author of City Index: Mauricio | Date 2017-11-09
Hi! I'd like to share my trading experience with this broker, which was not the best. I opened a trading account here with a deposit of $150 because I was told by a manager that they worked with different trading pairs and also with bitcoin. But when I opened the trading platform, I could only see a few pairs such as EURUSD, USDCHF, USDCAD, USDJPY, etc and Oil, but not Gold nor bitcoin. I wrote to support department thinking that they would need to activate all the instruments, but they told me that those were the only instruments to trade. It was very disappointing for me. On the other hand, in my first week, I lost the half of my first deposit due to bad performance of the platform. It has a few servers, but they are very unstable. To sum up, just stay away of this broker.
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