On-line since: About the company: The company provides its clients with 24-hour access to international markets with the usage of present-day developments in trading. The speed of execution of orders starts from 0.1 seconds. Company suggests an instant withdrawal and deposit of funds in 98% of cases. Also it provides free VPS — hosting for their clients. EXNESS allowes to use different trading strategies. The customer support works 24 hours 7 days in a week. It can serves customers on 13 languages.
8/10
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Exness had a good reputation. Its clients were saying good things about the broker that is why I don't understand why I can't see it now that I am trading with them. Their platform is terrible. It does not run properly and it often has glitches. When I reported it to the technical support, they only said that they will look into it but they did nothing.
I've been experiencing a repeated disconnection for the last two weeks. I encountered with them was server failure, unable to connect, sudden loss of connection. Their reasons always vague and far-fetched. Sometimes they would not answer the phone from me. It is very disappointing. There was so difficult to make a request for withdraw, they never grant it. For any time and for any amount of your profit that you want to withdraw, you will never get what you want.
I have only traded with them for about a month so for this to happen twice already is not good. I have been upset as to how my profits are going. I can't withdraw the profits I made. I deposited again only $100, because once you start is difficult to go out and I lost again. I closed my account last week.
EXNESS is not a trusted forex broker. When I use market orders, I experienced 20 to 30 pips of slippage, they do not control their slippage. Besides this, their withdrawal is also worst. My $260 withdrawal is in pending from almost 13 days now. Email support always giving all kind of excuses and not proper answer. Now I am bit worry about my money!
I never thought that I would lose a lot. I was blamed for this incident. Even though what actually happened was they deliberately turned off their connections, so that I experienced a loss like this. They are not honest in cooperating with me. I had $1800 and then $1000 and then various $1500 all money gone because they'll chest me over spikes. I lost my fund in my trading account and decided to change to other broker.
Exness is an honest broker. In terms of trading experience, I'd say that mine is pleasant. The platform works perfectly with accurate order execution. Trading cost is also reasonable and the customer care team is reliable. However, I am a little disappointed with their withdrawal system. I have made two withdrawals already which were both completed but were delayed. I hope that Exness work on this issue.
Be careful of any broker who always talks about increasing your deposit. There is a high probability that such a broker is a con artist. They will continue to try various ways to get money from your trading. They even have a sneaky strategy to trick you. Must be more selective in choosing a broker.
I've seen some strange activity on the EXNESS MT4 platform in an ECN Standard account. The order execution almost delays 10 to 20 seconds, so my all positions slipped 7 to 30 pips. Also, I can't close any pending orders and I can't set up any EA too. That's why I am trying to withdraw my investment of $700. while I have failed. I have asked for their support team but no response yet from them.
Hello! We sincerely apologize for the inconveniences you've faced. Please, provide more information: account number and order number. We'll get back to you as soon as possible. If you require assistance, you can always contact me directly at dildora.djalolova@exness.com. Thank you!
EXNESS broker is full of crooks as well as high pressure scamming techniques. Manipulated platform, today I notice two trade was opened on yesterday one is closed at loss -152.41 and 2nd were closed at loss -263.89. I was totally shocked because yesterday I was not even open my laptop. Their support do not responding on chat box. BE AWARE ! Cheater Company.
Dear PistolFx, thank you for your feedback, and we are very sorry to hear that you had a bad experience at Exness. Exness aims to build lasting relationships with our clients all over the world.
Exness is honest when it comes to finance, pricing, and execution. We’ve earned the trust of our clients by providing high quality services and transparency. You can find financial reports and tick history on our website. Financial reports are audited by the world-renowned auditor Deloitte each quarter. Tick history provides you with historical data about ask and bid prices. Please, note that Exness does not open trades on clients' accounts. You are an account owner, and your password has been created by you. Exness does not have an access to clients' accounts. In regard to the above, please, send us the account number, secret word, order numbers, and log-files of your terminal for the days the issue occurred. We will take a closer look at what happened on your account and provide you detailed explanation by email. Please, email me at dildora.djalolova@exness.com.
Exness is a decent broker. It has a good platform with rare lags and a speedy execution. However, I find their spread a little wider compared with other brokers. The commission fees are also high. And I find it weird that they already charge inactivity fees even when I have not traded for only a week. I saw that there was already a $20 charge. Then according to other traders, a higher fee will be charged if you are inactive for a longer time.
Hello, Aby! Spread may widen during the news release, and opening/closing market hours. However, if you have notices spread widening in normal market conditions, please, let us know the details. In regard to any fees, I confirm that there are no charges with an account inactivity. Moreover, we do not charge any fees for trading on market maker accounts. Please, provide more information for the investigation. We would require your account number and a secret word. You may write us at dildora.djalolova@exness.com.
Hello, Aby! Spread may widen during news release and market opening/closing hours. Please, note that we do not charge any commission for trading on Cent, Mini and Classic accounts. Ass of ECN account commission is 25 USD for opening an order and 25 USD for closing per 1 mil. USD volume of the position. Other than that, there is no commission charged. I confirm that there is no commission for inactivity either, and we have never had this. Please, provide your account number, and we will investigate the case shortly. You can write us at dildora.djalolova@exness.com. Thank you, and have a great day ahead!
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