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AvaTrade freezes clients` funds

Along with the growth of the brokerage market, the number of so-called bucket shops, Ponzi schemes, and fraudsters is increasing. One of the biggest risks which can be taken by a trader is cooperation with a dubious company. In this case, a trader may have difficulties in withdrawing funds. Contact with the support service does not always help in trouble and it seems that the money is lost.

AvaTrade is an international broker which has representative offices in Paris, Dublin, Milan, Tokyo, Sydney, and Shanghai. The company has been operating in the market since 2006, and is officially registered in Ireland. As it should be, the main website contains the detailed information on the company's achievements and advantages. Independent sources refer to a large number of instruments available for trading as advantages, while they consider spread and leverage (400:1) to be the company's disadvantages. There are other opinions on this subject as well.

Advantages of AvaTrade:

  • regulated by ASIC, MiFID

Disadvantages of AvaTrade:

  • difficulties in opening an account
  • few options to deposit/withdraw funds
  • additional fee for inactive accounts
  • the broker does not provide services to US citizens

On the world scale, AvaTrade has proven itself to be a reliable and secure partner. More than 200 thousand traders keep their accounts here and the company's total trade turnover exceeds $60 billion per month. The statistics are impressive, although the fact that AvaTrade is not popular in the post-Soviet area raises questions. Nevertheless, it has good ratings.

AvaTrade presents itself as a reliable, stable, and time-proven broker. It seems to provide a safe environment for trading. However, constant complaints from traders suggest otherwise. Most negative reviews are about problems with the withdrawal.

In this way, customers show their discontent with the company's tricks, blaming it for fraud. Besides, they try to warn other traders about possible difficulties.

For example, a trader told that the withdrawal of his funds was delayed due to some problems with verification. All his requests have been neglected.

Withdrawal of funds from AvaTrade is not available to me. Verification is required. However, my manager said that I had successfully passed the procedure. Besides, they closed some of my positions. Feedback indicated that other users faced such problems. So, I do not recommend this broker.

Besides, negative feedback can be found from VIP clients. It is hardly necessary to explain the meaning of this “VIP” abbreviation. A special category of traders, large investors, requires more considerate and attentive service. Oddly enough, the broker does not care even about VIP clients. One of them lost $7,000.

In April, a group of analysts from the IFG group, a partner of AvaTrade, made me an interesting offer. They invited me to trade with this broker using their trading signals. In May, I deposited $1,000. As they promised, the monthly results showed a good profit. Then I was offered to increase the deposit to $10,000 and become a VIP client. They promised I would continue to conduct risk-free trading with good profit on condition of sharing it with them. In good faith I collected the required amount (I got a short-term loan at a high interest rate). In June, I began to work as a VIP client. In the same month, I managed to withdraw $3,000 and in early July, I completely lost my deposit. After this incident, I can't contact them.

There are a lot of traders who have lost rather large sums. The losses amounting to 5,000, 7,000, and 4,000 are common.

Another user mentioned the case when money had been debited from the account of Ava Trade but had not been credited to the trader’s wallet. He incurred a loss of 4,000 euros.

Apparently, traders are impressed by the fact that AvaTrade is also regulated by the Central Bank of Ireland. In their opinion, this is one of the reasons to trust the broker. Another review is also about troubled withdrawing. An author reported on unpaid funds to affiliates for referring new customers. The dealer suffered a loss of 7,000. However, it is not clear what currency is meant.

AvaFX licensed by Ireland is awesome! But there's still the fact that they do not pay 7K to its affiliates.

Traders leave a lot of negative comments on forums pointing out that the broker freezes client’s funds. The fact is also confirmed by those who, in general, are positively disposed to AvaTrade.

I had an experience of trading with this broker. In general, everything is good: a few types of accounts to choose from, instant opening of deals, no slippage, instant closing of deals at a reasonable price. But the withdrawal of funds within five days is too long, so I had to change the broker.

Advantages:

  • instant execution
  • no slippage

Disadvantages:

  • withdrawal within five days

Indeed, AvaTrade is a large company that has been operating in the market for more than 10 years. However, the problems regarding the main trading conditions have not been resolved. For example:

  • The online chat is available only on trading days. On weekends, a trader can contact the support service and get an answer not earlier than Monday.
  • Traders complain about Popunder which appears when you need to switch to another page or close it.
  • The broker promises a welcome bonus which equals 40% of a deposit. In fact, the broker does not credit more than 20%..
  • The Frequently Asked Questions section (FAQ) is not translated into Russian, so Russian-speaking clients have to ask questions using the chat.
  • A demo account is available only for 21 days that is not enough for testing and learning the platform.

I do not recommend traders work with this broker, it is an ordinary bucket shop. Almost a month ago, I opened an account and wanted to deposit it using a bank card. The amount of $1,000 was debited but was not credited. With great difficulty, I contact its support service. The third time I get the same answer: "Make sure that the payment documents have been filled in correctly." I have sent a copy of the card transaction receipt, everything is correct, but the answer is the same. Last week, they stopped replying to emails. The money has not been credited yet to the trading account. I think I will never see it again.

Conclusion. There are a lot of articles on the Internet with recommendations on choosing a forex broker. Such web resources often carry advertisements - indirect or public. It happens that negative facts are concealed, while positive ones are highlighted.

Only experience of other traders will help to understand whether the broker’s conditions are profitable. So, be careful when studying them, pay attention to the source and date of publication.

The opinion of the review`s author is private and not obligated to reflect the position of the resource. If you have any remarks and suggestions on new articles please contact us via this form.
Author: Ron | Tanggal 2019-05-24
The negative is clearly growing towards Avatrade, such amounts in thousands of euros are really serious losses for people. I think the broker is on the road to bankruptcy and whether to fraud. It is worth considering whether to trade here.
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Author: Sasha | Tanggal 2019-05-16
It is very hard to withdraw funds from my account at AvaTrade. I just don't understand why. They seem to be really popular and a lot of people seem to trust them. But after a year of trading with them, I still am not able to take even a dollar from my account. I have been flooding them with requests for a few months now but they still do not take any action.
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Author: Bill | Tanggal 2019-05-14
It is very strange. This broker takes the best positions in many ratings. I was sure that there were no problems here. Such a number of traders, such a turnover of funds. It is strange that they cannot pay customers. So there is no trade, all scam.
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Author: Nafani | Tanggal 2019-05-06
Given that AvaTrade is regulated, it is understandable that a lot of people trusted them and did business with them. But even a company with good reputation could fall onto the pool of frauds. That is why entering this industry is quite scary. You start to believe that a company is honest and means well for its clients but turns out to be a dubious company taking clients' funds. I empathize with those who have been denied with their own money. Nobody deserved this fraudulence.
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Author: Melisa | Tanggal 2019-05-06
It was so difficult for me to register an account here.. So many problems with documents and support team! And I was really disappointed when I have earned more than $400 and broker just freezed my profit. What happened?
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Author: McAd | Tanggal 2019-04-22
If I had red such article or real comments of deceived traders earlier, I would never invest to this company.. It was very exhausting 3 months when I was trying to take profit. But I was tricked by Ava and two tech problem in 1 day deprived me of all my earnings.. Support team didn't help me and I stopped trade with them. I don't believe that it was just tech error.
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