On-line since: About the company: Alfa-Forex broker is a part of Russia’s largest private investment groups of Alfa Group Consortium. The company has been providing banking Forex services within the CIS countries for 10 years already. Alfa-Forex means perfect orders execution, the best trading terms and interbanking approach to all clients’ deals. Care for business reputation, huge trading volumes, and integration with other Alfa Group products guarantee quality and effective collaboration with the company. More than 20,000 clients with the total monthly turnover around $50 billion have already enjoyed working with Alfa-Forex. The Best Forex Bank Eastern Europe 2013 award confirms high achievements of the company which is now well-known both in the CIS countries and Europe.
8/10
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I have a very good experience with Alpha Forex. Their MT4 trading platform is advanced and easy to use, it helps me to come up with my own trading strategies. The support has been great and answered all the questions I had. You can even use expert advisors.
I join their real trading account for a week and every trading the platform got frozen, especially when I was about to close my profitable trades. I call the technical support and they couldn't help me at all with a problem. Then they transfer me to every department because they can’t solve the issues. It's not my first time to encounter such issue. They are unable to tell me the reason. I thought was a joke when many people has a bad statement, now I am experience it own. pending order move 100 pips away from previous or original level or point. I lost during 3 months of trading $855. I leave them and about to find another reliable broker.
I am satisfied with trading with Alfa-Forex. As I can trade smoothly on the MT4 trading terminal and this is built-in with many necessary trading tools. So I can trade my expected position and be able to analyse the right trend of the market. I've earned $1.5K so far. I've made much withdrawal of my profit through Skrill. So I am pleased and planning to invest more with Alfa-Forex.
They froze my account for no apparent reason. Then I keep emailing many times in a few days. But unfortunately yesterday I found my account has been frozen without notification emails and without any reply to email my previous email. Very nasty, I lost my money nearly $700. I am waiting so long for answers and I never had answers for my complaints about why they cancel orders, why stop losses were not executed why platform is so unstable and why the platform freezes often. It is a mess.
I wanted to open an account at Alfa-Forex but their customer support was unresponsive. I tried waiting for their response but they really did not get back to me. With that, I decided not to deal with this broker anymore because they have poor communication system.
I’m grateful to trade on the Alpha Forex platform. As I can open or close a position instantly, also I've found a low spread and a stable platform so far. I am tension free after seen their payment service. As I can withdraw money within an hour from Alfa Bank via Alfa-Click. So I am able to do my business profitably with Alpha Forex.
My main issue with Alpha Forex is that they are not regulated. The broker contacted me and tried to convince me to open an account with them but because they lack regulation, it is too risky for me to trust them. Besides, it seems that the minimum initial deposit is too high.
Overall I’m not recommend this broker to any trader that want to join them. I trade with CAD/USD and at the beginning I got $350 in my first weeks of trading but the problem arises when I wanted to withdraw it. They froze all my mone,explain to me that I was breaking the contract.
I've never found such a kind and professional support team. They offer smart services and the customer support seems to be doing their job quite well, because answers come very fast. There is no restriction to scalp, that is why my trading is very profitable. They have good services and introduce accurate analysis and forecasts.
Unfortunately, they give nothing for me, and i just lost $670. I really lost my money by this thief. Indeed, this is the worst case in my trading career at Alpha Forex among other brokers. Their support seems like don’t have trading experience because they don’t know how to solve this problem because they just said that uninstall and install again the platform. I did what they said, but the results remained the same, nothing changed.
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